Return & Refund Policy
At Bruxsyn®, we stand behind the quality of our products and are committed to your satisfaction. We've created a simple and fair return policy to ensure you feel confident in your purchase.
Our 30-Day Return Policy
If you are not satisfied with your purchase for any reason, you may return any unopened and sealed products to us within 30 days of the delivery date for a full refund.
To be eligible for a standard return:
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The item must be in its original packaging, unopened, and sealed.
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The return must be initiated within 30 days of receiving your order.
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The customer is responsible for return shipping costs. Original shipping fees are non-refundable.
Our Guarantee
We believe in our products and want you to feel the same. That's why we offer a special guarantee on your very first purchase with us.
If you are not satisfied with your first-ever box from Bruxsyn®, you may return it for a full refund within 30 days, even if it's opened.
Please note the following conditions for this guarantee:
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This offer is valid only for a customer's first order.
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This guarantee is limited to one (1) opened box per customer.
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Any additional products in your first order, or any products in subsequent orders, are subject to our standard 30-Day Return Policy (must be unopened).
How to Initiate a Return
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Contact Us: Please email our customer support team here or at info@bruxsyn.com with your order number and the reason for your return. For first-time guarantees, please specify that it is your first order.
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Receive Instructions: We will review your request and provide you with simple instructions and the return shipping address.
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Ship Your Product: Pack the item(s) securely and ship them back to the address provided. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.
Processing Your Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us at [Your Email Address] within 7 days of delivery with your order number and a photo of the issue. We will work with you to resolve the problem quickly.
Questions?
If you have any questions about our return policy, please don't hesitate to contact us. We are here to help!